Returns/ Refunds

CANCELLATION AND REFUND 
Cancellation and refund is not possible against any orders

RETURN AND EXCHANGE POLICY

We have a 5 day exchange policy, which means you have 5 days after receiving your item to request an exchange. Exchange would only be initiated if:

1. Product Received is Defective, damaged or if you receive the wrong item
2. Incorrect size is ordered

We reserve the right to not accept a return if; 

• (1) the product/s are returned after use
• (2) the products are damaged
• Once we receive the returned item, we will process the exchange within 5-7 business days. 
• If you have received a defective product, share images at   help.untamedstore@gmail.com  and we will get back to you within 24 hours
• Exchange can be done on the same product for the size only once.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help.untamedstore@gmail.com 

If your return is accepted, we’ll send you instructions on how to proceed further. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help.untamedstore@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.